Damour Privacy Policy

This Privacy Policy governs the collection, use, and disclosure of personal information by Damour ("we," "us," or "our") in connection with your use of damour.com (the "Site") and related services (collectively, the "Services"). This includes when you:

  1. Visit or interact with our Site
  2. Make purchases
  3. Communicate with us regarding our Services

The terms "you" and "your" refer to all users of our Services, including customers, website visitors, and other individuals whose information we collect as described herein.

We encourage you to review this Privacy Policy carefully to understand our practices regarding your personal information.


Updates to Our Privacy Policy

We reserve the right to modify this Privacy Policy periodically to reflect:

  1. Changes in our data practices
  2. Operational requirements
  3. Legal or regulatory obligations

When we make updates, we will:

  1. Publish the revised version on our website
  2. Clearly indicate the effective date of modification
  3. Comply with all applicable legal notification requirements


Categories of Personal Information Collected

The scope of personal information we collect varies according to your interactions with our Site and usage of our Services. For the purposes of this Policy, "personal information" refers to any data that identifies, relates to, describes, or can reasonably be linked to you as an individual.

The sections below outlines the specific categories and types of personal data we collect:

Personal Information Collected Directly From You

  1. Contact Information
    • Full name
    • Physical address
    • Telephone number
    • Email address
  2. Transaction Details
    • Billing and shipping addresses
    • Payment verification data
    • Contact information associated with orders
    • Purchase history
  3. Account Credentials
    • Username and password
    • Security questions and answers
    • Other authentication data
  4. Customer Service Communications
    • Correspondence content
    • Support request details
    • Any additional information you include when contacting us

Please note that certain Service features require you to provide specific personal information. While provision of this data is voluntary, opting not to share required information may limit your access to particular functionalities.

Usage Data Collection

Our systems automatically gather operational data about your engagement with our Services through cookies, pixel tags, and similar tracking technologies. This Usage Data provides insights into: including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may collect information about you from trusted third-party sources, including vendors and service providers who gather data on our behalf. These sources include:

  1. Platform Providers

    Companies that support our Site and Services, such as Shopify.

  2. Payment Processors

    Financial partners who collect payment details (including bank account information, credit/debit card numbers, and billing addresses) to:

    • Process transactions
    • Fulfill your orders
    • Deliver requested products/services
    • Execute our contractual obligations
  3. Digital Engagement Tracking

    When you interact with our Site, emails, advertisements, or Services, we or our authorized partners may automatically collect data through:

    • Tracking technologies (pixels, web beacons)
    • Development tools (software developer kits, third-party libraries)
    • Cookies

All information received from third parties is protected and handled in compliance with this Privacy Policy. For additional details about external sites, please refer to our "Third Party Websites and Links" section.

How We Use Your Personal Information

  1. Providing Products and Services

    We use your personal information to deliver our Services and fulfill our contractual obligations to you, including:

    • Processing payments and fulfilling orders
    • Sending transaction-related notifications (account updates, purchases, returns, exchanges)
    • Creating, maintaining, and managing your account
    • Arranging shipping and facilitating returns/exchanges
    • Enabling account-related features and functionalities

    To enhance your shopping experience, we may allow Shopify to match your account with other Shopify services you choose to use. In such cases, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy

  2. Marketing and AdvertisingWe may use your personal information for marketing purposes, including:
    • Sending promotional communications via email, text, or mail
    • Displaying personalized advertisements for our products/services
    • Tailoring our Services and ads to your preferences

    Legal Basis (EEA Residents): Our legitimate interest in promoting our products, under GDPR Article 6(1)(f).

  3. Security and Fraud Prevention

    Your personal information helps us:

    • Detect and prevent fraudulent, illegal, or malicious activity
    • Protect the security of our Services and users

    Account Security Note: You are responsible for safeguarding your account credentials. Never share your username, password, or access details. Report any suspected compromise immediately.

    Legal Basis (EEA Residents): Our legitimate interest in maintaining a secure website, under GDPR Article 6(1)(f).

  4. Customer Support and Service ImprovementWe use your information to:
    • Provide customer support
    • Enhance and optimize our Services

    Legal Basis (EEA Residents): Our legitimate interest in delivering effective services and maintaining customer relationships, under GDPR Article 6(1)(f).


Cookies

As with most websites, we utilize Cookies on our Site. For detailed information about the specific Cookies employed to operate our Shopify-powered store, please refer to: Shopify's Cookie Policy.

We use Cookies to:

  • Enable and enhance our Site and Services (including remembering your preferences and actions)
  • Conduct analytics to better understand user engagement with our Services (pursuant to our legitimate interest in maintaining, improving, and optimizing our Services)

We may also allow third-party service providers to implement Cookies on our Site to:

  1. Personalize services and products
  2. Deliver targeted advertising on our Site and across other websites

By default, most browsers accept Cookies automatically. However, you may configure your browser settings to delete or reject Cookies. Please be aware that:

  1. Disabling Cookies may adversely affect your user experience
  2. Certain Services and features may malfunction or become unavailable
  3. Blocking Cookies does not entirely restrict information sharing with third-party partners, including advertisers

Note: While your browser may support "Do Not Track" (DNT) signals, our Site, like many others, does not currently respond to DNT requests. For more information about DNT, please visit: All About DNT


How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties to fulfill contractual obligations, for legitimate purposes, or for other reasons outlined in this Privacy Policy. Such disclosures may occur in the following situations:

  1. Service Providers: With vendors or third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  2. Business and Marketing Partners: With partners who provide services or advertise to you. These partners will use your information in accordance with their own privacy policies.
  3. At Your Request: When you instruct, authorize, or consent to the disclosure of your information to third parties—for example, to facilitate product shipments or through your use of social media widgets or login integrations.
  4. Corporate Affiliates: With our affiliates or within our corporate group, as part of our legitimate business interests in operating successfully.
  5. Legal and Business Transactions: In connection with a business transaction (such as a merger or bankruptcy), to comply with legal obligations (including responses to subpoenas, search warrants, or similar requests), to enforce our terms of service, or to protect the Services, our rights, or the rights of our users and others.

Category

Identifiers, including basic contact details and certain order and account information.

Personal information categories as defined under the California Customer Records statute, such as basic contact details and certain order and account information.

Commercial information, including order details, shopping activity, and customer support interactions.

Internet or other similar network activity, such as Usage Data.

Geolocation data, including approximate locations derived from IP addresses or other technical methods.

Categories of Recipients

Vendors and third parties providing services on our behalf (including internet service providers, payment processors, fulfillment partners, customer support providers, and data analytics providers).

Business and marketing partners.

Affiliates.

We do not utilize or disclose sensitive personal information without obtaining your consent, nor do we use such information to infer characteristics about you.

With your explicit consent, we may share personal information to facilitate advertising and marketing activities, as detailed below.


Third-Party Websites and Links

Our Site may include links to third-party websites or online platforms. When visiting these external sites not operated or controlled by us, we recommend reviewing their privacy policies, security practices, and terms of use. We cannot guarantee and assume no responsibility for the privacy standards, security measures, or the accuracy, completeness, and reliability of content on these external sites.

Please note that any information you disclose on public or semi-public platforms, including third-party social networking sites, may be accessible to other users of both our Services and the third-party platforms, with potential uses beyond our control. The presence of these links on our Site does not constitute an endorsement of the linked content, its owners, or operators, unless expressly stated within our Services.


Children's Data

Our Services are not designed for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information provided below to request its deletion.

As stated in this Privacy Policy's Effective Date, we currently have no actual knowledge of "sharing" or "selling" (as defined by applicable law) personal information of individuals under 16 years of age.


Security and Retention of Your Information

Please note that no security measures are completely flawless or impervious, and we cannot assure absolute security. Furthermore, information transmitted to us may not be secure during transmission. We strongly advise against using unsecured channels to send sensitive or confidential information to us.

The duration for which we retain your personal information varies depending on multiple factors, including whether we need the data to: maintain your account, deliver our Services, meet legal requirements, settle disputes, or enforce applicable agreements and policies.


Your Rights

Depending on your jurisdiction, you may be entitled to some or all of the following rights regarding your personal information. Please note these rights are not absolute, may be subject to limitations, and in some cases we may lawfully decline your request.

Right to Access/Know: You may request access to the personal information we hold about you, including details about how we use and share your information.

Right to Delete: You may request deletion of personal information we maintain about you.

Right to Correct: You may request correction of inaccurate personal information in our records.

Right of Portability: In certain circumstances, you may request a copy of your personal information or its transfer to a third party, subject to applicable exceptions.

Right to Opt Out of Sale/Sharing or Targeted Advertising: You may direct us not to "sell" or "share" your personal information or to opt out of processing for "targeted advertising" as defined by applicable laws. Note: Visiting our Site with Global Privacy Control enabled will be treated as an opt-out request where applicable.

Restriction of Processing: You may request we limit how we process your personal information.

Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent.

Appeal: If we deny your request, you may appeal by responding directly to our denial.

Managing Communication Preferences: While you may opt out of promotional emails using the unsubscribe link, we may still send transactional communications regarding your account or orders.

You may exercise these rights through designated Site features or by contacting us as provided below.

We will not retaliate against you for exercising these rights. To process requests, we may need to verify your identity by collecting certain information. Under applicable laws, you may appoint an authorized agent to exercise rights on your behalf, subject to proof of authorization and possible direct identity verification. We will respond to all requests within legally mandated timeframes.


Complaints

Should you have concerns regarding our processing of your personal information, please contact us using the details provided below. If you remain dissatisfied with our response, you may - depending on your jurisdiction - have the right to either appeal our decision by contacting us again or file a complaint with your local data protection authority. Residents of the EEA may consult the directory of competent data protection supervisory authorities available here


International Users

Please be advised that we may transfer, store, and process your personal information in countries outside your country of residence. Such information may also be accessed and processed by our personnel and authorized third-party service providers operating in these jurisdictions.

When transferring personal information outside Europe, we implement appropriate safeguards, including reliance on approved transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contractual frameworks issued by the relevant UK competent authority, except where the destination country has received an adequacy decision from the European Commission.


Contact

For inquiries regarding our privacy practices or this Privacy Policy, or to exercise your rights, please contact us via email at hello@damour.com.

Pursuant to applicable data protection legislation, and unless otherwise specified, we serve as the data controller for your personal information.